Closing Advantage, LLC (“we,” “us,” “Trust Points”) operates the Trust Points service. This policy explains what information we collect, how we use it, and your choices.

Information We Collect

We collect business contact information from contractors and prospective clients, including name, company name, email address, and phone number. When providing our service on a contractor’s behalf, we collect limited customer information — specifically, a homeowner’s first name and mobile number — as needed to deliver appointment-related messages. We do not collect or include customer last names, street addresses, or other sensitive personal details in message content.

How We Use Information

We use the information we collect to:

• Provide and demonstrate our service to contractors and prospective clients
• Deliver text messages that recipients have consented to receive
• Respond to inquiries and provide customer support
• Operate and improve our business

SMS / Text Messaging

We send text messages only to individuals who have provided their mobile number and consented to receive them, in the context of a business relationship or a scheduled appointment.

By providing your phone number, you agree to receive SMS notifications from Closing Advantage, LLC. Message frequency may vary. Standard Message and Data Rates may apply. Reply STOP to opt out. Reply HELP for help. We will not share mobile information with third parties for promotional or marketing purposes.

Sharing of Information

We do not sell personal information. We share information only with service providers who help us operate — such as our messaging and hosting providers — under confidentiality obligations, or as required by law. We do not share personal information with third parties for their own marketing or promotional purposes.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

Data Retention

We retain personal information only as long as needed to provide the service and meet our legal obligations. You may request deletion of your information at any time by contacting us.

Your Choices

You may request access to, correction of, or deletion of your personal information at any time by contacting us at closingadvantagetools@gmail.com. You may opt out of text messages at any time by replying STOP to any message we send.

Contact

Closing Advantage, LLC
Vancouver, Washington
closingadvantagetools@gmail.com